Identify your problem
| Issue | Useful details | Guide |
|---|---|---|
| Deposit not credited | Method, amount, date and receipt | Payments |
| SPEI transfer | Tracking key and reference | SPEI |
| Pending withdrawal | ID and status | Withdrawals |
| Bonus not credited | Name, activation and related transaction | Bonuses |
| Account access | Message and associated contact | Account |
| Interrupted game | Title, time and round ID | Casino |
Write a specific request
Explain what you expected, what happened and when. For example: “My $500 MXN SPEI deposit appears sent at the bank, but is not yet reflected in my account history. I have attached the reference and receipt.” This is a message template, not a documented real case.
Avoid opening several conversations about the same transaction without providing the previous case number. Keep replies and files private. If additional information is requested, verify that it relates to the issue and official channel.
I cannot log in
Check your login method, keyboard and whether you are using the correct account. Then use password recovery. Do not create a second registration to resolve the block. If you no longer control the number or email, request recovery of the existing account.
An app that will not open and a rejected password are different problems. See AFUN app to check compatibility and updates before unnecessarily changing login details.
Pending payments and rejections
For a deposit, compare the receipt with the generated instructions. For a withdrawal, check documents, ownership and available funds. “Pending” does not mean the same as “rejected”; read the description and respond to verification notices.
Do not follow instructions to deposit into a supposed adviser's personal account to unlock a prize. Log in directly and confirm any request through verified support.
AFUN Mexico social channels
Profiles linked by AFUN include Instagram afun.mexico and Facebook afunmxoficial. They are brand communication references; do not post bank details in their comments.
This domain provides information about the service and does not manage your balance or process withdrawals. To resolve a specific transaction, use the operator's support. If the problem involves losing control of gambling, see support resources.