How to top up
- Open the cashier and select OXXOPAY.
- Enter the amount and check displayed limits.
- Generate the reference and check its validity.
- Bring legible instructions and verify the total cost before paying.
- Keep the complete receipt.
- Check the deposit history in your account.
If the system displays an expiry date, do not use the reference afterward without confirming its validity. Generate another in the cashier if necessary. Do not give your password to store staff; the reference is the detail intended for the payment process.
What to check on the receipt
| Detail | Purpose |
|---|---|
| Date and time | Identify when payment occurred |
| Reference | Link the receipt to the top-up |
| Amount | Compare payment with the requested amount |
| Fee, if any | Distinguish channel costs from the expected balance |
| Transaction ID | Assist the query |
Photograph the receipt while the print is clear and store it privately. Do not post it on social media when asking for help. If you need to send it to support, use the verified channel and explain which deposit it belongs to.
Top-up amount and total cost
A channel fee may be separate from the credited amount. For example, if an illustrative $300 MXN top-up had an additional $15 MXN cost, you would pay $315 MXN in total. That does not mean the casino should show a $315 MXN balance. The example does not establish OXXOPAY's actual fee.
Check the cashier instructions and charge before handing over cash. Do not base your budget on a fee published for another service or an earlier promotion.
What to do if the deposit does not appear
Check reference, amount and payment status. If the receipt confirms the transaction, keep the original and review your history before repeating it. A second payment may create another top-up rather than resolve the first.
For support, gather the receipt, date, amount and generated reference. State whether the top-up is pending, rejected or absent. Also check account messages in case clarification is needed. See AFUN help to send an organized request.
Can you withdraw at OXXO?
Do not infer a withdrawal option from your deposit method. Open the withdrawal cashier and use only enabled destinations. An OXXOPAY reference for payment is not an instruction for collecting cash.
Complete identity verification and check destination ownership. In AFUN withdrawals you can see what to check before sending a request. If you prefer a bank deposit, see SPEI.
When to compare another method
If you cannot pay before the reference expires or the total cost does not fit your budget, review the other cashier options. Do not rush because a promotion requires an immediate top-up.
The payments page compares SPEI, VISA, SafetyPay, Mercado Pago and USDT and their practical differences. Choose based on the entire process, including withdrawals, and keep a record of peso spending.
Frequently asked questions
Do I need a new reference?
Generate instructions in the cashier and check their validity. Do not assume they can be reused.
Is there a fee?
Check the displayed cost before paying; this guide's example does not establish an actual fee.
What should I do with the receipt?
Keep it complete and legible. Use it through a private channel if you need to query the deposit.
Can I collect money at OXXO?
An OXXOPAY top-up does not imply in-store withdrawal. Check your account's withdrawal options.