How to prepare a SPEI deposit
- Open Deposit in your account and select SPEI.
- Enter an amount allowed by the cashier.
- Read the beneficiary, CLABE or account, reference and expiry if displayed.
- Open mobile banking and enter those details carefully.
- Confirm the debit only after comparing the amount and destination.
- Save the receipt and check your AFUN history.
A bank CLABE has 18 digits. Do not confuse it with a card number or payment reference. The Banco de México Mi SPEI portal explains the system's details and lookups.
Details to compare
| Detail | Why it matters |
|---|---|
| Amount in MXN | Must match the instructions without changing currency or routinely rounding |
| Account or CLABE | Identifies the requested bank destination |
| Reference | May help allocate the deposit to the correct transaction |
| Beneficiary | Lets you cross-check instructions before authorizing |
| Tracking key | Helps locate the interbank transaction |
Look up the CEP
The Electronic Payment Receipt lets you look up a transfer using the details requested by Banco de México. Gather the date, institutions, tracking key or reference and other relevant fields. Do not invent information to complete the lookup.
If you obtain the receipt, compare it with the deposit instructions. The CEP documents banking transaction information; it does not certify approval of a gambling account or replace the operator's internal record. You can use it as supporting evidence for a query.
The bank deducted the money but the balance has not appeared
Do not immediately transfer again. First check whether the bank shows confirmed sending, rejection or a refund. Then review deposit history and any pending reconciliation notice.
If the details match but the deposit is not shown, contact support with amount, date, tracking key and receipt. Hide unnecessary details. The help guide explains how to organize the issue to avoid incomplete messages.
Incorrect reference or different amount
An incorrect reference may prevent automatic allocation. Do not try to “compensate” by sending a second one-peso transfer or adding another transaction without instructions. Explain the mistake and keep both records if it has already happened.
If you paid an amount different from the generated one, report the exact amount sent. A clear receipt assists review; a cropped screenshot hiding the date or reference may require you to resubmit documentation.
An outgoing transfer and a deposit are not the same
SPEI appearing among deposit methods does not by itself establish a withdrawal time or outgoing limit. Open withdrawals and check the specific instructions. Also confirm ownership of the receiving account.
To compare other options, see payment methods. If you need cash payments, OXXOPAY uses a different reference and should not be confused with a bank transfer.
Frequently asked questions
How many digits does a CLABE have?
A bank CLABE has 18 digits. Do not confuse it with a reference or card number.
Can I reuse details from another top-up?
Generate current instructions and confirm their validity before sending.
Does a CEP credit funds to the casino?
Not by itself. It documents bank transfer information and helps review reconciliation.
Should I transfer again if it takes time?
First check the status and receipt. Repeating may create two deposits.